(EDIT 27/12/18 - Kieran, you removed your review after I wrote my reply below so my words are going to appear our of context as I reference the words you previously left.) Kieran, the first line of this is at odds with the rest of your feedback. We are aware that you have just reported an issue in the property with condensation and we have instructed a contractor to attend to investigate as you know so I am puzzled by your comments. Also, you have only reported 2 prior issues to us during your tenancy (both resolved quickly and not reported as still being issues) so again I am puzzled by your feedback. You have reported to us that the latest issue must have been known and I am not sure on what expertise you base this. We have had one tenant prior to you living there for 2 years with no report of a similar issue and the landlord themselves lived there prior to this without the same problem. It is fair to say that before we get a full contractor report, we have requested you ensure you ventilate the house properly as the issues you are facing often occur because of showering and drying clothes without opening windows. That is not to say this is the problem but it would be remiss of us not to offer this advice; that does not mean we are telling you that this is what is wrong with the house but I am sure you would agree that it would be good to try to improve the situation before a relevant contractor attends to investigate fully. You have also told us you want to leave because you have not settled in and do not get on with the neighbours so I do not understand why you have just renewed your contract for a further 6 months from the end of last month. We will do all we can to assist in resolving the problem; the landlord is always complicit with any issues which need investigating and the contractors we use aim to get out to investigate problems as soon as possible. Steve Adams, Director, Northwood (Wigan) Limited.