Alexandru, you seem to have removed your original comment which was that we did not reply to reviews here on Google and I think it is a fair criticism. We are not in a hurry to respond to 5* reviews but ew do look to thank the reviewer for their time in leaving a review. Where someone gives less than a 5* review, we will normally need time to confirm who they are (where necessary) to then investigate the issue why they only gave us a lower rating and to then answer their review here on Google. So there could be a delay in responding to a review that is less than 5*. I have to accept we are not perfect in review responses and I would like to be perfect in everything but it explains why our rating is not 5* but is slightly less than this as an average given our "imperfections" which I accept and acknowledge. I am not sure why you have now removed your comment and just left the rating but I trust the above explains and I would be welcome for you to contact us with anything more specific. Thanks, Steve Adams, Director, Northwood (Wigan) Limited.