I am sorry to hear that you are not happy with how this matter has been dealt with. I have checked the 4 maintenance jobs you reported in the last 18 months and 2 jobs were completed within 5 days and another job in 4 weeks and this latest one in 5 weeks. Some of the delay in getting jobs completed is down to contractor availability in getting quotes back and then instruction from the landlords and then contractor availability to go to do the work as well as your availability to allow work to be completed which is sometimes a challenge. I am satisfied that the actions we take are not causing unnecessary delays and therefore I feel your feedback about us is unfair albeit I have to accept that sometimes non-urgent jobs are taking a number of weeks to resolve given the logistics of getting quotes, instruction and then completion of the work by contractors. In terms of the gate, the contractor has sent us photos of when he had completed the repair before the weekend and, compared with the photos that you sent us earlier today, it is clear that further damage occurred which we assume was during the bad weather at the weekend. It appears that the gates may have blown open and blown freely in the wind causing the latest issue that they will not now close again. The contractor has confirmed to us that he will re-attend as soon as possible which should be before the end of the week (if not today). So it is not fair to say you called us yesterday and that we did nothing about it - after your call we contacted the contractor straight away and we had to leave you a message when we went back to you. I agree that the contractor has not been able to stop all of their other work to come and attend to this straight away to get it fixed yesterday but this was not possible for the contractor to do and we felt it inappropriate to call out another separate contractor. So your feedback is correct that you told us yesterday there was a further issue with the gate and as of 10am today it is still not fully resolved but, again, I feel that feedback is unfair in it being critical of our actions. I am more than happy for you to call to discuss the matter with me and especially if you have more detail / evidence of where our actions have caused unnecessary delay in getting maintenance issues resolved as I would take this feedback very seriously and want to resolve it. Thanks, Steve Adams, Director, Northwood (Wigan) Limited.