Leo, I can only apologise of there has been any misunderstanding. I can assure you there would have been no racism because your wife/partner has a European accent (as implied). Whilst you do not mention who she spoke to and when, I cannot investigate to clarify. I can tell you that my wife is Spanish and is loved by all of the team. And also a large proportion of our tenants are non-British of many mixed origins. I cannot explain why it could have been she could not get an appointment but you did - I do know we had an application that was progressing but was rejected so maybe your partner called just before we made that decision and you called just after ... but I am guessing to be honest. What I do know is that we would not have rejected a viewing with her based on her accent / being European (non-British). So I can only apologise for any misunderstanding. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.