Kaan, thank you for your feedback although I am disappointed by your comments. My team member fully explained to you that for Health & Safety reasons, we wait for 72 hours after a tenant has moved out before entering a property to completely eliminate the risk of COVID-19. This is based on guidance from the government and supported by our Group's policy. The fact that you had viewings lined up for the day after the check-out is your choice - you manage the property and not ourselves. I feel that in this environment that was not appropriate but I accept that it is your choice. This was explained to you and yet you still choose to highlight your dissatisfaction about us without giving a full explanation. I accept that there can be a difference of opinion on government guidelines for dealing with COVID but I have a duty of care to my employees and I would be rightly criticised and potentially prosecuted by the H&SE if I went against government guidance in my H&S Risk Assessment and operating practice resulting in harm to one of my employees or customers. This is the same with your throw away comment about other properties - you have frequently asked us to do things that are not fully complicit with legal requirements and then been unhappy and criticised us for not carrying out your wishes. I think it is for the best that we no longer work with you and we would not want to work with other landlords who wish us to act in ways we do not consider to be appropriate and requiring us to not fully comply with all obligations upon us. As is evidenced by many other reviews, the vast majority of landlords we support are very happy with our approach but I am sorry that you have not had what you feel you want from us. Steve Adams, Director, Northwood (Wigan) Limited.