Thank you for taking the time to provide feedback. We apologise that you feel your experience with Belvoir Wigan did not meet expectations during the four years that you were with us. We do endeavor to deal with all repairs in a reasonable and timely manner, however occasionally some issues, such as block management repairs are out of our control. I am afraid rental increases are a part of the rental experience and cannot be avoided and deductions from rent at the end of tenancy are only claimed when there are repairs / cleaning or replacement of items to cover which is the tenant responsibility. Belvoir Wigan did experience a slight staff turnover in 21 / 22 so apologise if this impacted your tenancy during this short transition however there has been a stable staff presence in the office now for the last 12 months. I can assure you that do we endeavour to meet our landlord and tenant expectations at all times. I hope you accept our explanation and wish you all the best in the future.