We are very sad to receive this message, particularly as Rightmove and the Property academy have recently assessed our office as the 18th best in the UK out of around 30,000 estate agents. We don’t have a client with your initials so perhaps you’d be kind enough to contact me to discuss your concerns, if in fact you are a genuine client of ours. It’s far better to talk directly rather than try to deal with anonymous comments placed in the public domain, which are all too often unjiustified, unfair and undefendable. Please have the courtesy to call me on 01256 892222. David .