Dear Sarah We have no record of an applicant with your name! Please contact the office if you wish to be registered as an applicant for a rented property.

Hi Chris I am sorry you have been unable to see me. Sometimes the office is locked for 10 mins if we have appointments to go to. We cannot trace anybody by your name on our email system. If you wish to contact me please call 01305 775504 and I would happy to talk to you. Phil (Manager)

Hi Emma, I'm very sorry to hear you have had a bad experience with our company. We pride ourselves on our customer service and would love to be given the chance to rectify any issues you have. Please feel free to call our office at your earliest convenience to discuss this with a senior member of our team. 01305 775504.

Hi Natalie I am sorry that you found our office unhelpful. As you are not an applicant or tenant of ours I presume this was a telephone call to the office so if you would contact us again we will endeavour to rectify this issue.

Dear Mr Harding We certainly did not fob you off for 6 months. Indeed we responded to all your complaints in a timely manner and appointed contractors who attended when they were able to at your convenience. The section 21 was issued at the request of the landlords and is not a decision we were involved in. We have tried throughout to be fair in our dealings with you and are very sorry that you feel all the issues are the agency's fault. We totally refute all allegations and know we offer all our clients a thoroughly professional service.