Dear Mr Bryan Further to your recent correspondence with our company, firstly please accept my sincere apologies for any undue stress and upset this situation has caused. Please be assured that the Landlord's withdrawal from the proposed tenancy was totally unforeseen on our part. We agreed your offer with the Landlord to move in on 1st December and under her instructions accepted it on her behalf and took your holding fee in good faith to start processing the paperwork. However, as discussed, she has accepted what she deemed to be a better offer through another agent and despite our efforts to dissuade her, she no longer wishes to proceed with your offer. Again I apologise as I realise this is very disappointing and I sympathise with the inconvenience this has caused you. However as discussed, this is completely beyond our control. Following receipt of your email at 17.58 yesterday confirming your bank details to process the refund of the £500 you paid to us, I can confirm that we forwarded these to our Accounts team straight away so that they could action as soon as they were open again this morning. They have processed the refund on our faster payment same day payment system and you should therefore now be in receipt of these monies. I hope that this resolves the matter satisfactorily and as before, we would be happy to assist in any way we can with your onward search. Again, I must stress that this matter has been entirely outside of our control and I feel that we have acted in good faith and professionally at all times. If you have any further queries or require any further assistance, please do not hesitate to contact me. Otherwise, I wish you all the best with your onward search and move. Fiona Fay Senior Lettings Manager Curchods Weybridge