Dear Mr Reed, I am very sorry to read this especially so late after you completed on the purchase. With regards to additional information and guarantees this was a legal matter between your solicitor and the sellers’ legal representatives, sadly we have no capacity in providing legal documents and therefore we were unable to assist. I know Marc at the office did indeed try and get the points resolved but sadly had to revert you back via solicitors. The family confirmed to us and their solicitor that they did clear the house of their elderly parents’ possessions post exchange of contracts. I would be very keen to learn what furniture was left at the property as I believe when you spoke with Marc it was a stool that had been left by the family. The house was sold and contracts exchanged with "vacant possession" and clearly if this was not the case and you had to employ an additional removal firm having found additional furniture after your call to Marc in the office, then this should have been referred back to your solicitor as a breach of contract. You alerted us to an internal door between the garage and workshop that been locked. This door had never been locked while we were marketing the property and was always open throughout. We were never supplied with a key for this door. When we approached the sellers’ children, they too were unaware of the door being locked or indeed knew where any keys were for it. You did employ a locksmith and approached us to ask the sellers to cover the cost. This was done for you and you were updated after several non-responses, we confirmed that we had not heard anything and again reverted you back via your solicitor to try and get this cost covered. I am sorry that whilst we tried our very best to get the points above resolved our sellers were not willing to enter in to further dialogue. Should you wish to speak with me in more detail or indeed raise a formal complaint for internal investigation please don`t hesitate to contact me. Regards, Grant Letts Partner