Hello Edward, We're sorry that you had a negative experience in dealing with ourselves, we are always upfront and transparent in the fact we can't offer full market value. I've tried to have a look to see if there are any notes on our system but I'm unable to find you. We value your feedback, and we pride ourselves on offering the highest level of customer service, so if you could email myself to see if there is anything we can do or at the very least offer feedback on what we can improve on for future customers it would be much appreciated. My email is mathew@thepropertybuyingcompany.co.uk. In regards to previous reviews, we can assure you that to our knowledge all our reviews are completely genuine. Our other review platforms like TrustPilot & Reviews.co.uk also have hundreds of verified reviews you can look through. Many Thanks, TPBC