I collected the keys to my flat on 28th November and immediately raised several issues at check-in, all of which were noted on the inventory. These included a damaged bath panel with flies circulating, missing silicone around the bath, dead insects on the blinds, a loose toilet seat, and other basic defects. To be clear, this is not a reflection of the landlord, who I am confident is not aware of these issues. The property itself is lovely, and the problem lies entirely with the letting agency’s handling and communication. Nearly three weeks later, these issues are still not fully resolved. I have had to chase repeatedly for updates, received inconsistent information, and have not been contacted by contractors despite clearly confirming via email several times no one has been in touch and I would like the agency to handle the contractor including access to the flat etc. I was also informed internally that there were no outstanding jobs logged, which is extremely concerning. What has been particularly disappointing is the inconsistency in communication. Prior to moving in, I was contacted daily for updates despite asking for some space as I was grieving, no space was given. Business is business...However, once urgent issues were flagged at check-in on the same day, communication slowed significantly and I was left to chase repeatedly. It is also concerning that these matters have been referred to as “decorative” issues, when they clearly involve hygiene - I did not realise that flies circulating within a property would be considered a decorative matter. You can also clearly see there is a hair on the board so not sure what cleaning took place... This is not about general cleaning; it is about the condition the property was handed over in and the lack of urgency in addressing straightforward issues, God forbid a more serious issue occurs I don't have faith that things will get handled appropriately. For a reputable letting agency, this level of service is unacceptable. I would not recommend Paramount Properties based on my experience so far. I am still waiting for an update regarding rent reimbursement and hoping this issue gets resolved promptly before Christmas as it seems the agency has been stalling..not sure why but my next steps will be to get in touch with the landlord as this is appalling and incredibly stressful to deal with.