I was extremely disappointed with my experience with Paramount during the check-out of my last apartment, specifically in relation to how my deposit dispute was handled. The landlady initially attempted to retain almost half of our deposit for a range of claims that we strongly disagreed with. We formally disputed these deductions through the deposit protection scheme. During this process, I received a personal email from Alessandro at Paramount which felt highly inappropriate and unprofessional. Rather than acting as a neutral intermediary, the tone of the message appeared to pressure us into settling, suggesting that the landlord would likely “win” if the matter went to court. This came across as intimidating and undermined trust in Paramount’s role as a fair managing agent. Ultimately, the dispute was resolved fully in our favour, with only a very small amount deducted — a fraction of what the landlady had initially tried to claim and Paramount was backing up. This outcome clearly demonstrated that the original claims were excessive. This experience left me with little confidence in Paramount’s impartiality or tenant advocacy. I would personally avoid working with them again and would advise others to be cautious when it comes to deposit matters.