I am Landlord of 56B B...close...Rd, and my name is Amir Ham...d. I am giving this information so the company can easily identify me. I originally had full management letting agreement with Cameron Estate Agents in West Drayton, London, which is currently changed to Rent collect letting agreement. My relationship started with them a year ago. The company has committed following deceptive, arrogant and unacceptable acts (documentary evidence available): 1. Making tenant to switch off the electric water heater (through their engineers) and then reporting “no hot “water in My property. 2. Sending their engineer (they call them sergeants) to my property without my permission under the guise of “emergency” to look at the issue they created themselves purposefully to charge me for the work, through their engineer. I have independent engineer report as proof. I also had informed them. I have emergency insurance. 3. Invoicing me for the visit of their engineer in emergency , while I had emergency insurance 4. Ignoring or not answering my questions in emails when challenged about their tactics and behavior, and diverting real issues through lies and false statements. 5. Over charging me for their commission and making me go through onerous process to claim it back 6. All the above has caused, and is still causing me tremendous distress and financial loss. 7. When I complained their staff and even chief executive behaved in a arrogant way and falsely accusing me of inappropriate behavior rather than reply to my complaint. Then dismissed my claims without reason even when I presented documentary evidence of all above. If they reply to this, you will see the arrogance in their reply and the baseless accusations they make. I am putting this review in the public interest to make them aware in good faith. To all landlords out there who are in business with them, please be vigilant and extremely careful. To all those thinking of doing business with them, do it at your own peril. Judge it for yourself. Reply to the company's response below: I absolutely refute your libelous claim that my review is mendacious. I can post evidence here on social media if you want, the tenant email stating in writing that your engineer told the tenants to to switch the hot water off. Then you emailed me reporting there is no hot water in the property, which was your own doing. Which caused me financial loss. Plus I can post all other evidence. My review is, therefore, true, factual and honest opinion, backed by solid evidence, like I said. You claims are completely baseless on the other hand. It further proves what I said about your reply in my review above, that you will levy baseless allegations , which you did. Proved my point beyond any doubt about you. Stop embarrassing yourself in your attempts to reply to me.