The first things I will say about this company is that they are incredibly unprofessional and at best, liars. They are currently selling (supposedly) the property at the top of my chain, do read on if you like a good laugh! The property had already been STC once and then re-sold by the time I found out about their existence, on behalf of an elderly lady I might add for a very hefty fee. As exchange was looming they suddenly went quiet on the seller and my estate agents so I decided to give them a call and spoke with a very helpful lady called Charlotte who put me in the not so great picture. Turns out 'Clive' had misinformed others in the chain that funds had cleared and contracts signed as he GOT MIXED UP with another property, Charlotte then told me to call her on the following Wednesday, which I did, to be told she no longer worked there.....In came Ahmad, which is where things got really interesting! This man has told more porky pies than Pinocchio himself, that is when he does eventually answer the phone when his gate keepers have had enough of fobbing people off with 'he isn't at his desk, he is out on appointments, he is on annual leave' you get the idea! My buyer even drove the 2 hours from where we live to confront him and was fed an absolute pack of lies and false promises, that was about 10 weeks ago now, and the funds were days away from being released says Ahmad, after the lenders needing this, that and the kitchen sink at the last hour, then they wanted searches, then a bad debt has come to light, I am actually waiting for him to tell us his dog ate the contracts. I made a formal complaint to 'Clive', ignored. To sum up my experience with this debacle of a company - they have lost my buyer a house, cost us thousands of pounds in delays not to mention the amount of distress caused, don't bother to get back to their buyer because 'they are busy' (my buyer is in contact with her and she is also at her wits end, and as I said an elderly lady) and are just the most unprofessional people I have ever had the misfortune of coming across. I hope you all think about this review whilst tucking into your Christmas dinners, knowing you have caused so much heartache to people who wont be in their new homes for Christmas (homes they should of been in, in August)