We had a house trough this agency for a 3 years, during that time, 2 property manager changed, 0 information has been passed over them. When we moved in, we been assured that property will be cleaned. They send 1 woman who just mopped one toilet floor and walked away, we end up cleaning whole house for 3 days, food in radiators, black marks on walls, broken lamp shades, mouldy maturases and many more. During our tenancy, we had a lot of issues reported to Cameron, for example, we had to request new window blinders as the one which been there, been dirty and broken. After few weeks, they came and replaced blinders at whole house, left wholes from previous one. Now they trying to charge us at the end for wholes which they did. Mould in the toilets been painted over by them, after some time it has been coming out, you can clearly see that mould is going UNDER the paint, we report that multiple times, they charging us for it now. Rubbishes we left on the front of the house (bin area), called us and said that as we moved out, we need to take away rubbishes, which we did next day. 2 weeks later they want charge f144 for rubbishes removal WHICH WE TOOK BY OUR SELFS!!!! Wardrobe rails been reported from first day of tenancy, during 3 years once someone came form agency to fix it and said "it is not possible on this type of wardrobe as it is very common in this type of wardrobes and its no point", guess what? They charging us for it! On ending tenancy, agency said that we cannot clean house by ourselves, doesn't matter how good it will be, we need take cleaning company (recommended by them) and pay for cleaning, only then they will accept it. Can you imagine that? At the end, this joke company trying to get f980 off from deposit from us, from leaving house in a BETTER condition from when it was when we moved in. Trust me, I DO NOT RECOMMEND this company, worst s*** ever had to deal with. P.S. We will fight our deposit back, I got 48 photos of the house from first day when we moved it, I don't care, we can go to court.