Dear Le, Your review bears little reflection of the truth. You formally accepted the tenants introduced by Cameron in writing. The Property Management process was frustrated by you as you simply failed to respond to requests for maintenance, insisted on using your own ‘tradesmen’ who rarely turned up. This caused the tenants significant issues and inconvenience over long periods of time. The cost you mention was not for damage and in fact was for a long overdue full refurbishment of the property including new bathrooms, new kitchens painting and new flooring throughout. The deposit is currently being processed in accordance with the TDS guidelines. I have no record of the other matters you mention and it is not appropriate to discuss such matters on a public forum. You are welcome to contact me directly if I can assist you further Ketan Tailor MARLA Lettings Director