Their arrogance and stubbornness cost them in the end. It may not have been much, but it didn’t need to be anything at all if they’d have just dealt with the issues we had rather digging their heals in just to be awkward. Back that up with appalling communication (unless I chased them several times over for one issue), and a borderline bullyish attitude with complete and utter contempt, disregard and a dismissive attitude and you’ve got an abysmal estate agent. Furthermore, we had to raise a case with the tenancy deposit protection scheme as again, Cameron breached the timeframe set within the guidelines.The landlords weren’t much better. They went from being on our doorstep saying they were “less than pleased” with the service they themselves had received as landlords. They asked us to go to them directly in future for any issues. They asked what state the apartment was in as they’d asked Cameron for 4 weeks for the apartment to be empty so they could carry out some updates, admitting they hadn’t stepped foot in the property since they bought it. They said Cameron had “refused” and told them it didn’t need anything doing, despite the patio door not fitting the door frame properly, leaving a icy draft in the winter, and bugs and wet to seep through during heavy rain in the spring, summer and autumn. Furthermore, in the heat it swelled so bad it was near impossible to open or close without extreme force, bending and warping the door further. We advised of this in October, but was STILL not fixed by the following October when we left. We were contacted by Cameron on behalf of the landlords proposing a rent increase. 1 week later again asking if we would be signing to stay as tenants of the property. We hadn’t yet replied, but within 12 hours of the property ombudsman ruling they pay 3 x compensation they initially proposed, we were served with a Section21! Clearly a revengeful and retaliatory eviction, although they deny this. If not, why call once in our final 10 days to ask if it was ok to bring potential new tenants round to view the property?! When cornered on the matter they stopped replying to my emails. Clearly they knew they’d been caught. I further question the integrity of Cameron. Replies to online reviews by Cameron threaten - Paraphrase: “may I remind you of the following case in which someone was ordered to pay compensation for fake and malicious reviews”. “Fake and malicious” are their favourite words in weak attempts to silence. Once they have your money, they do couldn’t care less! Their copy paste, scripted responses are questionable, often forgetting to properly edit them before use as a formal or official response to reviews. I found certain members of their West Drayton branch to be condescending, rude and incredibly obnoxious at times. This seems to be a culture as again in their responses to reviews their replies often begin “that’s not quite what happened, is it”. How patronising and unprofessional? I further question their integrity when the previous tenants asked us if anyone had been to paint the apartment. I’d asked Cameron for it to be done but was told it was a “lived in apartment and scuffs were to be expected”, however, according to the previous tenants Cameron deducted money from their deposit for said scuffs. I question where that deduction to his deposit went? I said he should take it further but he said he didn’t have the energy, that he was sick of chasing them and that they can be impossible to deal with sometimes - an experience I’d become all too familiar with. I find it incomprehensible that Cameron reply to comments on public review platforms with sensitive personal situations. One announcing why someone was refused a tenancy agreement due to failing a credit check! #GDPR - Utter disgrace! I fully expect some sort of rebuttal and condescending reply and most likely a denial. However, all the pictures, emails and reports prove exactly what happened. I also don’t think the property ombudsman would rule in our favour if there was no substance, truth or evidence to my claims.