Criartoros, we're disappointed to hear that your appointment didn't take place. Unfortunately Kirkby would not fall into our business territory so I feel that there may be some confusion with regards to the office the appointment had been booked with as Belvoir are a franchise with various offices throughout the region. I have tried to call you back this morning to discuss this further as per the telephone number we have on a voicemail. If you'd be willing to provide more feedback, please reach out to us at 0151 256 0880 so we can assist you further. Thanks Jennifer Office Manager