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Curchods West Byfleet

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1.00 /5
02.07.2020

Had an interaction with Scott Carson and Alkesh Majevadia at the Kingston Branch of Curchods and was disgusted that they are using COVID -19 as a basis to obtain confidential information and screen buyers. They insisted that they were acting in the interest of the Vendors and refused to arrange an appointment to view 29 Avenue Road KT 1 unless I provide details of the deposit amount I would be putting down and mortgage provider. When informed that insisting a person provide such Confidential Information to make an appointment was potentially a breach of the GDPR Regulations they went on to try and justify their actions by saying that it was for safety reasons! People have died from this Pandemic and key workers have put their lives at risk daily to save people regardless of their economic status! COVID 19 is not a screening opportunity for estate agents nor is it a money making opportunity! Nobody would put themselves in a position to ask for an appointment to view a property at these trying times if they were not serious buyers. Further if anyone came to view a property they are in just as much risk as the next person and a first viewing does not translate into an immediate offer! So the reasons that you are seeking this information from buyers is potentially unlawful and a breach of their privacy but more importantly is disgusting and self serving, Next time you turn up for an appointment at the doctors perhaps they should request your financial capability/status to pay for medical assistance before treating you - just to keep doctors safe and to make sure you are not wasting their time given the pressures of COVID 19!

Reply from agent

We are in the middle of a public health emergency. We must make sure that we do not present any unnecessary risks to our clients by conducting physical viewings in their homes, who we are not absolutely certain are in a position to go ahead with the purchase. The only way we are able to do this is to ascertain details of how the purchase will be funded. Hopefully this explanation helps you fully understand why these details were requested and in light of this please feel free to contact Scott at our Kingston branch if you are still interested in an appointment to view the property in question.

Contact details
Sales Phone:

01932 350011

Lettings Phone:

01483 776644

Opening hours

Unknown

Address

8 Old Woking Road, West Byfleet, Surrey, KT14 6NU, South East, UK, KT14

Our estate agents in West Byfleet specialise in the sales and letting of residential properties in West Byfleet, Pyrford and surrounding villages. The team at Curchods West Byfleet has over 60 years’ of experience between them and are committed to maintaining strong relationships with the local community and is actively involved in local events and initiatives. They have earned a reputation for their high level of customer service, innovative marketing strategies, and their ability to deliver exceptional results for their clients. With its good transport links, local shops, schools, and recreational opportunities, West Byfleet offers everything a resident needs for a balanced and convenient lifestyle. Offering a range of properties, from modern family homes and townhouses to charming period cottages. The area is highly sought after due to its excellent schools, including The Marist and West Byfleet Primary, as well as strong transport links, with direct trains to London Waterloo and easy access to the A3 and M25. West Byfleet is well-connected by rail with direct trains to London Waterloo in 30-40 minutes. It’s also close to major roads like the M25 and A3, providing easy access to surrounding areas. Despite being well-connected, West Byfleet retains a village-like charm with its selection of local shops, cafes, and restaurants, particularly around The Parade. Our West Byfleet office has received several accolades for its outstanding property services. In 2023, they were honoured with the Gold Award at the British Property Awards for West Byfleet & Addlestone (New Haw), recognizing their excellence in customer service and marketing. Additionally, in 2023/24, they won the Best Estate Agency Marketing award at both the Surrey and United Kingdom levels in the International Property Awards Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in West Byfleet.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Trading Standards
onthemarket
rightmove

No marketing information available

No awards information available

No marketing information available

No awards information available