Just had a really refreshing call from Grace who wanted to understand the issues we've had over the past few weeks. Really showed how important the customer service is to them and how it reflects on the branch. Not often that I've experienced this, so it's a real positive and has completely changed my perspective of how we are viewed as customers, and how our issues are managed. I would be more than happy to recommend people come to them in future, both as landlords and tenants.