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Grey & Co Estate Agents - Wembley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

I got my flat through Grey and Co. in 2017, and required referencing to other organisations within the year which they were very prompt in completing. All staff at their Wembley office are polite and friendly. Dominic C. has exemplary professional attributes. I would recommend the company to anyone looking for a property to let or rent.

3.00 /5
Reply from agent

Hello Fan thank you for taking the time to leave a review, obviously we are very disappointed that it is only a 3 star rating. We are always looking to improve and be better. It would be really great to have a chat to find out where we fell short of a 5 star review and what you think we should be doing to provide best in class service to our clients. We have tried to call you to discuss but haven't been able to speak with you. If you feel more comfortable discussing this with me directly then please feel free to email me on abigailgrey@greyandco.co.uk.

3.00 /5

Very friendly staff. They were helpful and informative.

3.00 /5

Was asked by a friend to collect fish and chips to take back to her home. While items were well cooked and wrapped. I was shocked by the price of £10.25, for a single portion... Hence the three stars.

Reply from agent

I suspect this review was meant for another company as we are not a fish and chip shop.

3.00 /5

Grey & Co are the best, I been with them more then two years, they are friendly, polite and very helpfull, thank you to everyone, Domenico, Abigail, a big thank you is for Argentina Fernandes.

2.00 /5

This is the worst agency I have come across so far. They don't look after their tenants at all. Instead they leave them on mercy of landlords and suggest the landlords the awful tactics to kick the tenants out of the property misinterpret their tenants and serve their business interests only. Discussing your situation before hand to seek help from this agency is like inviting your your demise without calling for it. Was Renting with the agency for last 2.5 yrs because of my job location. Not recommended at all.

1.00 /5

Highly unprofessional and unreliable. I was planning to use this agency for my rental property, but their complete lack of competence and poor work ethic resulted in a significant financial impact on me. Even though I was a prospective client trusting their professional reputation, they showed zero accountability. I will absolutely never use this agency in the future.

1.00 /5

As a mother, I am deeply disappointed with Grey & Co. My baby daughter is only six months old, and we urgently needed a safe place to live. Instead of helping us during such an important and stressful time, they completely wasted our time with false promises and excuses. They showed us several properties and kept saying things like “yes, this should be fine” and gave us hope that we would get the house. Because of this, we waited for days believing everything was moving forward. Then suddenly they came back saying the landlord rejected us or that we were not eligible. It is extremely upsetting to go through this while caring for a six-month-old baby and trying to find a stable home quickly. They showed no urgency, no honesty, and no respect for our situation. Very unprofessional and disappointing experience. I would never recommend Grey & Co to anyone, especially families in urgent need of housing. They need to shut the businesses that’s all they can do !

Reply from agent

Thank you for taking the time to share your experience. As a mother myself, I completely understand how stressful and emotional finding a home can be, especially with a young baby, and I am genuinely sorry that this process caused you additional frustration. We always aim to support applicants as best we can throughout their property search. However, as letting agents, we are unfortunately not the final decision-makers when it comes to who a landlord chooses for a tenancy. In these particular cases, there were also multiple agencies involved marketing the same properties, which meant decisions were entirely in the hands of the landlords. At no stage would we intentionally promise a property before formal approval had been given, particularly as we were still getting to know your requirements and the landlords’ preferences. We appreciate that positive feedback during viewings may have raised your hopes, and we are sorry if this led to disappointment. We truly wish you and your family all the best in finding the right home and thank you again for your feedback, which we will reflect on as a team.

1.00 /5

Very frustrating and disappointing experience with Grey & Co. They kept showing me different properties and repeatedly told me I had a strong chance of getting the house. They made it sound almost confirmed, so I stopped looking at other options and waited for their response. After wasting several days, they suddenly changed their story and started giving excuses, saying the landlord decided I was not eligible. This happened again and again. Their communication is poor, they give false expectations, and they clearly don’t value people’s time or situation. I would not trust this company again. If you want honest and professional service, avoid Grey & Co.

Reply from agent

Thank you for your feedback. We are sorry to hear that you were unhappy with your experience and understand that searching for a property can be frustrating and stressful. We would, however, like to clarify that this review appears to relate to the same tenancy application and circumstances referenced in several other reviews submitted by members of the same family. While we respect everyone’s right to share their experience, we do feel it is important that the wider context is understood. As letting agents, we do not make the final decision on tenancy applications, as this always remains with the landlord. In this particular case, there were also multiple agencies marketing the same properties, which meant the outcome was outside of our control. At no stage would our team intentionally guarantee that a property had been secured before formal landlord approval was received. We always aim to provide updates based on the information available to us at the time. We are sorry that the process did not lead to a successful outcome for you and genuinely wish you and your family the very best in finding a suitable home.

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Address

604 High Road, Wembley, Middlesex, HA0 2AF, South East, UK, HA0

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