After previously giving a 5 star review I unfortunately need to amend this to 1 star. Very unprofessional company. I was not allowed to view the property prior to moving in as they "couldn't find the keys". After moving out and handing my keys in they managed to lose the keys and tell me I hadn't handed them in, yet they have dated a report done on the property prior to them finding the keys (yet when I ask about this I am ignored). Upon moving in to the property the Carpets in the bedroom and living room had paint splatters and burn marks over them (this was not shown on the photos, I believe old photos of the property were used on the listing). There were yellow stains on the bathroom floor, a light fitting in the kitchen that was damaged and hanging loose, it had been pushed back into place using double sided tape to hide the damage but just dropped back down (this was reported on day one and not fixed during my whole eight month tenancy), again not shown on the listing. I was left without hot water and heating for two weeks due to nobody knowing how to operate the heating system. I was left two weeks not being able to wash any clothing due to the washing machine being clogged up and not releasing water when I first moved in and had to wait for a contractor to come out (who only worked Saturdays). When I moved in there was what appeared to be grout, that had been dropped on the heated towel rail in the bathroom, I have a photo of this the day I moved in, yet they are now trying to charge me for this and claiming it is damage, not that their contractor are poor decorators. Both the kitchen sink and the bath were clogged when I moved in and did not drain water and I was asked to pay for unclogging them myself, which I did. After just over a month in the property the air conditioning until started displaying an error message saying it was working at 54%, this was reported and after a month, nothing had been arranged, I asked for this to be postponed from Dec to mid Jan due to covid, yet this was not done in mid Jan and another seven months later when I moved out they still hadn't serviced it. I had no working key for the rear door to the property for months on end, the intercom repeatedly broke, the back door repeatedly broke. Although I have photos of the property being spotless when I moved out and have been supplied to them, they are now trying to charge me cleaning costs for "debris", which from their photos appears to be dust, they do not seem to understand that if they leave a property empty dust is going to fall, especially with an air-conditioning until that has not been serviced. They also are attempting to charge for damage to a door that they claim was done by "opening and closing the door". So be careful not to use doors in rented properties. After a few weeks of phone calls to them at the beginning of the tenancy to advise of further damage I had noticed, I was repeatedly told "don't worry, it is only minor so we don't need it to be listed", yet at the end of the tenancy they are trying to charge me for dust. If you rent with this company I would advise taking hundreds of photographs when moving in. When you are met at the property by the contractor who has done his own report of damage, I would advise not signing this off until you have been around every inch of the property. The report the contractor does should actually done with the tenant, so damage they have missed can be pointed out. Do not be naïve as I was and think that the Estate Agents are professionals and will not try and scam you out of money.

Katie was amazing and help out a lot emailed back very quickly

Very smooth transition from old agency to Martin and Co. New tenants have just moved into my property. I am very happy with the service I have received so far. Katie has been very helpful and kept me updated throughout the whole process.

Just rent a house from Martin Co, Katie. Fast and excellent service. I am so impressed with her fast response and professional advice. To rent house, Martin Co is a good choice.

Excellent and professional service. Keith always responded to my question and supported me, 5 starts services. Another person who supported our selling from the beginning is Hefina. She is lovely lady with professional and friendly customers services, very experienced. Absolutely 5 stars! She was always very helpful and patient answering to all my questions. If some issue came up and I needed advice, I could always give her a call and I was sure it will be sorted asap. It was my first time selling the property and I was stressed but shouldn't:)Thankful to all of you that you made this transaction as easy as possible. All the best, Agnieszka

Great experience purchasing from Martin and Co. The staff went over and above through difficult circumstances to get my sale pushed through! They contacted me and got back to me with issues promptly and I got a great service!Highly recommend!!

Recently rented a property though Martin and Co. Katie has been amazing sorting this out. Very quick to respond to queries and willing to go out of her way to help. Katie made moving into this new property a breeze I couldn't recommend her enough.

Renting a property through katie, she was absolutely lovely, and my process was a lot of hassle haha, it involved the council paying my deposit which Katie accommodated perfectly even when it took a while and was overly complicated ! And then I needed to change my rent pay date which she handled within like 30 minutes, very accommodating and friendly woman. Thank you again for all your help.

My partner and I have just secured a rental property via Martin and Co in Welwyn. The service has been brilliant - we primarily dealt with Katie who was very helpful and quick to respond.