Thank you for the 4 stars, however my understanding is that the pressure initially came from your end and not us. As for 5 days notice on drawing down funds, this is very much the standard notice that mortgage companies require to supply funds to a solicitor for completion, in fact in the current climate many request 7 days.

Hi Daniliuca. Thank you for your review, although i have to dissagree with all of it. First of all we did not threaten to Sue you we just pointed out that you had signed a new 12 month contract and you were only 8 months into it, this means you are legaly obliged to continue paying for a further 4 months and that if you just left as you told us you were intending to do then the landlord could take you to court for breach of contract. The issue with the "water on the wall" was due to a leak from your water cylinder, as with all faults that are reported to us it was dealt with quickly and inspected by a contractor to find the problem and then repaired as soon as they were able to do so. As for the deposit, we use an external company to do our inventories, inspections and check outs, they record everything in detail with photographs and the check out report is compared to the inventory when you moved in, all we charged you for was £55 as you had not left the flat in a clean condition and it had to be cleaned, this was put to the deposit redress scheme and you accepted the deductions as you knew that you had not left the flat clean. Whilst we are not perfect, i see no issues with any of how you were dealt with and so i dont understand what your issue is other than you wanted to leave earlier than your contract allowed which is standard practice.

I normaly thank people for their reviews as it is rare we get anything but 5* for our service in Welwyn Garden city and based on customer reviews we have been voted the best estate agents in Welwyn Garden City for the past 8 years so i am keen to understand what has gone wrong in this instance. if you could pleas email me Chris.chalkley@country-properties.co.uk or call the office to speak with me i would very much appreciate it. it is very easy to leave a low star review but i would always discuss it with the business before i do so and would love you to give me an opportunity to deal with your issue for you. Chris Chalkley Director

Unfortunately your story is very different to that of my member of staff who has worked for me for some years and has never been anything but honest about any failings she may have. You wee described as rude and expected something far better than you were going to get at your exceptionally low budget for Welwyn Garden City. I am more than happy to take negative feedback where it is warranted and fair but I belive your feedback was neither.

Hi Azi, Again, I would please ask you to call us on 01707 339146 and ask for Chris Chalkley as I would very much like to sort this out for you. we do not intend to send anyone anything that they dont want and all delivery staff are asked not to deliver marketing material through doors clearly signed no junk mail. we actualy do very little marketing via mail drops unless it is directly aimed at an address or our Free monthly magazine. The magazine we deliver around the town is used by many local events organisers and charities to promote things they do that are going on in the town and we offer this for free to them and deliver it for free to the residence of the town, we receive compliments on this service every month from people who feel we are offering a public service by doing this. Any letters are posted by royal mail and the postman has to deliver them by law so unless I have your address to make sure that it is never sent anything I am unable to stop what you see as being bombarded with mail advertising. I would always expect someone to contact us to request this stops before taking the time to muddy our name with a negative review so please do make contact and I will do everything within my power to put right the wrongs you belive we have done, anyone can see that withought you making direct contact with me I am powerless to help you. Regards Chris Chalkley Sales Manager