If it was possible to leave 0* rating for the service that I have received from Belvoir Welwyn throughout my year as I tenant, I would. Word of advice for anyone looking to rent a property with this letting agency. DO NOT WASTE YOUR TIME OR MONEY. This agency cannot be trusted with even the most basic of tasks. Firstly, Belvoir allowed someone to enter my property without my permission, which is illegal and in breach of my contract. This didn't just happen once, but twice! As a young female who lives by herself, I was constantly living on edge that another male contractor would be letting himself in with the set of keys given to him by Belvoir. What makes this particular situation worse is that I didn't even find out through Belvoir but instead through the contractor 3 days later who was in absolute shock to hear that they hadn't waited for my permission before giving go ahead. During my year at the property, I started to receive thick black mould on my bathroom ceiling which was caused by the extractor fan not going out of the building but instead being pushed back through my ceiling. I first raised this issue with Belvoir in February. This mould then got so bad that it covered majority of the ceiling and resulted in the whole flat smelling damp. I was actually unable to use one of the rooms within the property, which I continued to pay full rent for, as I became incredibly ill during this time. Despite no urgency from the agency, I was then told by one of their employees that if I wanted to job resolved quicker that I should do their job and chase their own contractors. After heavy persistence, this issue was finally resolved in May. Lastly, when I first moved into the property the check in report was completed by an external company so that everything raised was unbiased. Conveniently, when checking out of the property, Belvoir decided to take this on 'in-house' without notifying me of any change. Now it is safe to say that the difference in detail between the check in and check out reports was extortionate despite paying for an end of tenancy clean by a professional company they recommended. And by extortionate level of detail I'm talking able 'fine hairs seen on skirting board' and 'light white dust on surface of floor'. It's no surprise really when the letting agents have financial ties within the property at just how much they were willing to deduct from my deposit for UNTRUE and UNFAIR allegations which they provided NO evidence for within the report. What makes this even more shocking is that the team at Belvoir Welwyn don't even seem to have the capability to fill out the dates correctly for date of check out report or lease commencement which resulted in me actually having to question whether or not the report was even valid. I moved out on the 13th July 2019 and this is still ongoing. It is simply embarrassing that they have already have to remove so many of the items that they had initially asked me to compensate for due to inconsistency & not being able to reference the check in report for any issues that were already there prior to moving in. I am now currently seeking legal advice and taking this onto the property ombudsman as Belvoir cannot resolve this with me internally and seem to believe that their apologies are sufficient enough. Let me ask you this - If I had breached contract would you have taken just an apology? Of course not! You'd be chasing me with your hands out asking for my money.