Where do I even start? - highly inappropriate and ignorant comments - if you are non-Brit - 0 knowledge of the law - be ready to quote the tenancy act because they behave like they haven't seen it - take hundreds of photos of the property on the day you move in - they don't have those when it's time to move out (surprise) Honestly, I acknowledge that sometimes tenants may be difficult etc etc but I've never had to interact with so many incompetent people.