Dear Andrew, I am sorry to learn that you had a poor experience. We take every client, whether tenant or landlord most seriously. It is upsetting for me, as the Director to learn that you have not had a response to your emails. We also have a policy to reply to all emails/calls within a prescribed period. I have checked on our system and am unable to trace your name or email to any of our properties. Can you please contact me for a resolution of your concerns; my direct mobile is 07453848801. Email davinder.gharial@belvoir.co.uk. It may be the case that you were a tenant or client of a different firm with a similar name and this is a case of mistaken identity. In any event, I am here to assist you, so please contact me.