Hi Big Girl Living in a Big World. I am dis-appointed to see a one star negative review on our website. However, we have checked against our records and we don't seem to have you on our database or have dealt with you in the past. Please do contact myself as a matter of urgency, so we then will be able to identify you and we can resolve any matters for you as a matter of urgency Regards, Christopher - 01707 243 247