I have raised a complaint regarding the 6 monthly inspection visits during which multiple pictures are taken of every room which it felt it violates privacy and crosses boundaries. I raised this issue because it is not in the actual contract (although there's another letter in which this is mentioned, which Belvoir claims is part of the contract which brings more confusion into the matter) although I had inspection visits every 6 months so far. The UK law says the tenant owns the place as long they pay rent and there is a deposit and they are entitled to quiet enjoyment of the property. We've never been late with the rent, reported every fault in time and kept in touch regularly. With Belvoir that is not the case. When I brought up my concerns, I've been told that "maybe it's the time to move out", that maybe "I'm not happy", etc, overall a passive aggressive tone while talking down at you, as if I owe something to them. I found it offensive and appalling, condescending and insensitive, giving no space for discussion. I believe Belvoir forgot that tenants are owners while paying rent, they forgot that their services are under the law, not above and perhaps they thought that I've been borrowing a place to sleep for the last 2 years? Unfortunately they lost sight of their duty of care to tenants.