Belvoir was an efficient agency until our tenancy ended. We gave them more than two months notice at the end of our tenancy, cooperated with property viewing while we were living there, paid our monthly rent on time and handed over keys of professionally cleaned house on the last day of our tenancy. Since then, they are not replying to my emails and returning any calls about deposit. Ms Chelsea Garratt was our property manager and she always replied within a day until the last day of our tenancy, but now she's ghosting us. I am sick of the agencies behaving like this after the end of tenancies.