I did not have one

Used Ashtons as was a prospective buyer of a property they marketed. Not so many issues with the office but the sales progression team were always quite slow to respond and could never get through to the assigned person to my case. Additionally used ashtons to sell my property and I feel compelled to share my deeply disappointing experience. The problems began immediately. The agency provided an initial valuation to secure our business in July, only to suggest a £25,000 price reduction after just one week, admitting there was no interest. Despite agreeing to the reduction, it did not correlate to an increase in activity which would lead to questions around marketing and resource as Ashtons list a lot of properties. By September, they had only managed to secure two viewings. We received absolutely no feedback from either of these viewings, despite requesting it, leaving us completely in the dark. Lastly thier fees are quite opaque and if youre new to selling read through everything very carefully. In the non flex fees there are baked in withdrawal fees that ensure ashtons get paid regardless if they sell or not. Which gives them little incentive to really push your property in my opinion. The alternative is you pay money up front to them to sell your property which is preposterous. Fundamentally all the agents use rightmove to market your property and that's where most people go to find houses. In summary: an inaccurate valuation, negligible effort, a complete lack of communication, and a devious fee structure designed to charge you even when they fail to perform.

Our experience with Ashtons started on a very positive note. Tom and the marketing team did an excellent job promoting our property online, and the brochure they created was beautifully done. Their efforts generated strong interest quickly and gave us confidence in the process early on. However, once we were handed over to other members of the sales team, things unfortunately took a downturn. On more than one occasion, there seemed to be more focus on pushing us to find an apartment to rent to complete the chain, rather than supporting us in finding a suitable onward property or reassuring our buyer to help maintain the chain. This added unnecessary pressure at an already stressful time. After the chain was complete, communication deteriorated even further. Emails went unanswered, phone calls were not returned, and overall contact from the sales team was minimal. In fact, we have not heard from anyone at Ashtons since before our exchange, including the exchange, the completion and the vacating of the sold property, which we found very disappointing. The lack of follow-through and attention to detail throughout the latter part of the process left us feeling unsupported and frustrated. Unfortunately, based on this experience, we would not use Ashtons again nor feel confident recommending them to others.

It's an estate agent

It's an estate agent

Significantly overpromised and underdelivered, quoting a higher sale price than other agents but once we had signed their contract suggesting we reduce the price as it was unachievable. Post-sale support was responsive and very goodNegativeValue

There definitely got to be some dirty connections within for buyers. So on two separate occasions for properties within Hatfield, my offer was declined for odd reason which eventually we found isn’t accurate. Offer was tendered for a property on grounds lane and I was told no vans was allowed on the property. However pls explain why all 3 sold have vans packed Last month we had two properties on old French horn lane. I was told keys ain’t available yet but later to discover the two properties was sold to a developer Question for you guys is Are you here for the people or to fill your boots and make property within Hatfield certain we for the developers only or those that are connected. I do hope this practice is investigated and eliminated as your reputation isn’t one fit for a 4.7 rating

Highly Disappointed by Ashton's As a tenant who has lived in the property for the past 7 years, I was utterly disappointed with the way Ashton's handled the situation when we were served with a Section 21 notice to vacate the property. Firstly, we were good tenants who had never missed a rent payment, once we were served the section 21, the communication from them was severely lacking. We received the notice out of the blue, got a knock on the door and some lady handed this huge paperwork without any prior warning or discussion about our tenancy status. We then called Ashton's to confirm what was going on, they could only "apologise" stating that we were supposed to get a phone call days prior, It left us feeling blindsided. Secondly, they showed little empathy or understanding of our situation, they literally turned into "souless robots" regurgitating off a script, e.g copying and pasting patronising links and statements regarding securing accomodation from the council, that was clearly not our issue as they knew it, the issue was the really bad rental market with little to no properties to rent in the area, we had kids in nearby schools etc.. Despite being loyal tenants for so many years, we felt like mere numbers to them, easily disposable without any consideration for the disruption this would cause to our lives, we were no longer of use to them after all. On two occasions we contacted them to fix an issue with the property, this was ignored. We also contacted them regarding a property they advertised for rent, this was ignored, probably because the move in date for that property fell outside of the 2 months deadline. Moreover, the process of finding alternative accommodation was incredibly stressful, exacerbated by the tight deadline imposed by the Section 21 notice. We felt pressured to hastily find a new place to live, with limited time to explore our options and secure a suitable home for our family, Ashton's were extremely useless in assisting us, instead they proceeded with eviction proceedings, even when we asked for a bit more time and still paid our rent on time. Overall, our experience with them during this challenging time was deeply disappointing. Their lack of transparency, empathy, and support throughout the process left a lasting negative impression. As tenants, we expected better treatment and respect from a professional estate agency, but sadly, our expectations were not met. Thankfully we dealt with Martins and Co, who were a breath of fresh air with their empathy and professionalism, they secured a much better property in the area for us. I would caution anyone considering renting through Ashton's, be prepared for potential issues with communication and tenant relations. We will never deal with them again.

It's a shame the negative reviews are never responded to. Ashtons letting team have been shocking - we're still disputing a matter that could have been dealt with 2 months ago. As landlords we had strictly asked for no pets in the house and Ashtons confirmed this would be done. Unfortunately this was not adhered to and they are not accepting responsibility for allowing this to happen. They promised they would take care of the transfer of bills but did nothing. Please save your money and do not pay a management fee to this company! They have completely missold their service. Do not use Ashtons