Thank you for taking the time to share your feedback Carly. We're genuinely sorry to hear that aspects of your experience did not meet your expectations, particularly during the latter stages of your sale. We’re pleased to know that you were happy with the initial marketing of your property and the interest it generated. It’s always our goal to create a strong start and build confidence early in the process. Regarding your comments about renting, we often explore the option of short-term rental with clients purely as a way to help safeguard the sale and reduce the risk of losing a buyer if the onward chain isn’t yet secure. We fully appreciate how stressful this period can be and would never intend for this suggestion to feel like pressure. Rather, it is intended as a practical backup option should suitable onward purchases not be available in time. In terms of communication, our records indicate that regular updates were provided throughout the process. However, we regret if there were moments where you felt unsupported. That is certainly not the experience we aim to deliver. Your feedback highlights areas where we can improve and ensure greater consistency and clarity in our client contact. We truly value your feedback and are sorry we fell short of your expectations in some areas. Should you wish to discuss your concerns further, we’d welcome the opportunity to speak with you directly. Best wishes, Steve Fisher, Branch Manager.