Rented through them for over 2 years, since we moved out a month ago it’s been impossible to get in touch with them, no calls back, no responses to my emails absolutely nothing when it comes to returning the deposit back. The landlord himself had to go to the branch to get them to transfer the money back to us but all they do is lie constantly saying they’ve done it. So many other better agencies out there… Samantha Hazlett was dealing with us… she was meant to arrange the key collection on our moving out date in the morning, comes to the day before the key collection date and we still haven’t heard from her or the company they work with (while we were trying to contact Sam ourselves all week but apparently we didn’t)… reached out to the landlord and told him no one has contacted us about the key collection so he had to chase them again, few hours later I received an email saying it’s been arranged and someone will contact me, however, the landlord was told they contacted me weeks ago about it and I know exactly what’s going on… I knew we were giving the key back but not when or what time or to who until 2 hours before the key collection. Comes to the day of key collection and only at 2pm I was contacted by the external company saying they are ready to collect the key (requested a morning slot weeks prior key collection). The external company confirmed that they only received this booking when I received an email at 5pm day before the key collection saying they will be in touch with me. So Samantha was lying to the landlord about it. Now has stopped responding to my emails, calls since it’s time to return my deposit.