We bought our first family home via Proffitt & Holt and mainly spoke to John Armstrong and Paul Thompson. We felt they were extremely professional and responsive; Paul ensured the process went smoothly and was excellent at following up to keep the ball rolling. Any issues were resolved very quickly and we found them very polite on the phone too. This is a long term house for us, but if we ever needed to buy or sell in the future, we would not hesitate to go back to them or recommend any of our friends too!