Matthew, we have to take issue with the comments you make as they are incorrect. The fact that there was a known issue with the ventilation in the block was discussed with you at the time of the viewing and our team member spent time with you turning on the kitchen and bathrom fans to see if the problem could be re-created and it couldn't be heard. We informed you that the landlord was thinking of selling and arranged access with you for sales valuations to be carried out. We tried on a number of occassions to reach you to inform you of the landlords decision to sell and eventually had to leave you a message informing you of this decision and asking you to contact the office. The electrical issue was reported by you on the Sunday 30th July, you were contacted about it when we re-opened on the morning of Monday 31st and and our contractor attended to resolve the problem on Tuesday 1st August. It did not take a week before anyone attended. If you would like to discuss any of these points in more detail, please contact one of the team who would be happy to clarify.