I presume this is really Ricky R rather than Paul L and this review has been made using a pseudonym. Having looked into this matter it is clear these statements are factually incorrect, misleading and do not represent what actually happened. You enquired about the property on the 17th Aug, Nadia called you that day, booked the viewing for the following day and confirmed it via email and text the same day. On the 18th, you called our office 5 minutes after the viewing was due to start saying Nadia was not there. We said she had left to attend the appointment and we would call to see where she was. We were unable to reach her and called you back within 5 minutes to explain that. We did not say her battery had died, we said we couldn't reach her. As it was raining, we suggested you stand in the Tesco Express opposite the development whilst we tried to contact Nadia. It transpired that there are two entrance lobbies to the building and because it was raining, Nadia was waiting inside one of the lobbies, she was not waiting inside the apartment itself and ‘taking a break’ She hadn't been to the development before (this was her first week with the firm) and she wasn't aware there were two entrances and unfortunately she was in the wrong lobby. As she thought you hadn't turned up and as her phone was not connecting, she returned to the office. The staff explained what had happened and where you were and she was asked to return immediately and her colleague Irfan called you to explain she was on her way back, at which point you said you weren't interested and were leaving! The office manager called you later in the day to apologise for the mistake, she explained again what had happened and she offered to re-arrange the appointment and attend herself, she certainly wasn't making excuses. I am sorry for what happened, it was a genuine human error from a member of the team who was new to the firm. These things happen from time to time but I don’t believe it warrants these comments.