Hello, We're truly saddened to read about your comment. Providing excellent service is at the core of our values, and we apologize if we fell short. We would appreciate the opportunity to discuss your experience in detail and find a way to make things right. Please reach out to us at your earliest convenience so we can address your concerns directly. Kind regards, Farah, Director, Northwood Estate & Lettings Agents Watford, Bushey and surroundings