Edi and Ann are amazing agents . They have been helpful and empathetic while addressing all our concerns . I would have given 5 star rating but replacement of Ann (Jenifer) has forced to change my mind . She is super rude , highly unorganised , doesn't bother to read through her emails and most importantly non empathetic. I would request owners of Belvoir to put her on an extensive training that enables her to carry the Legacy set by Ann