I rented from Northwood. At the start of the tenancy they were great. Amanda being the person I dealt with and she was very friendly and professional. The issues which were there before the tenancy had begun were supposed to be corrected before I moved in. These were not fixed. The house was falling apart. No insulation in the walls,windows not secured, no heating inthw extention which lead to mould in the winter. During the cold weather the house wouldn't heat above 4 degrees and Northwood didn't care to get it sorted quickly. Heating was finally installed but only after the extreme cold weather. Leaks flooding in near electrics and not treated as an emergency. Un even floors and on the top floor the ceiling lifted with the wind. Holes in the wall before the start of the tenancy which I was ordered to cover up before handing the keys back. Now that the tenancy has ended and keys are handed back and the property in better condition than it was given in , Northwood are taking £100 from my deposit. They say there is a strong smell of urine on the stairs which is an absolute lie and the holes they ordered me to cover that were not mine they are charging me £40 to fix these. This tenancy has been an absolute nightmare for me. Once the landlord decided he was selling as he didn't realise there was as much wrong with the house as there was Northwood staff quickly became aggressive in their tone . They made everything difficult and now with my deposit they are deducting money for the above. If you want some advice, I would stay as far away from Northwood as you can. The only way you will have no issues is if you are 1 selling a house with them or if as a tenant you don't report repairs and make them have to do more work that they want to do and accept that your house isn't up to standard. Other than that stay well clear. That's my advice. Worst experience of my lifee