In my experience, this agency is not trustworthy. I had arranged a property viewing with them and travelled all the way from Manchester. The appointment was confirmed with me the day before, and my viewing was scheduled for 10:00 a.m. the following morning. Shortly after I arrived, one of their staff members called and asking where I was. I explained that I was standing outside the property at the confirmed address. I was then told that I was at the wrong location because the property had already received an offer and that I should instead go to a different address. The most frustrating part was that the agency had apparently changed the viewing address without informing me.. I only found out that the address had changed after I had already travelled from Manchester and arrived at the original location. This level of disorganisation and poor communication is simply unacceptable. I had already invested significant time and money travelling to the viewing, only to discover that the arrangements had been changed without my knowledge. I would not recommend this agency, especially to people who are new to the UK or from immigrant backgrounds. Professionalism, transparency, and respect for prospective tenants should be the minimum standard, and unfortunately, that was not my expertise.