Hi Christopher, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, and we’d like to take a moment to address some of the points you’ve raised. Regarding the valuation, Whitegates valued your property at £315,000 on the 4th October 2024 and while you chose to list with another agent at £340,000. Whitegates did confirm within writing, we would be happy for you to market this property at a higher value should you wish to do so. It’s important to note that estate agents often have different approaches and recommendations, and we always encourage clients to seek multiple valuations. The variance in pricing isn’t unusual, and we’re delighted that you were able to secure a sale at a higher price through another agent. Ultimately, that’s what matters most – achieving the best possible outcome for your property. As for the property you were interested in, we fully understand the frustration with the delays. The situation was unique, as the seller had passed away, and there were no family members who could assist with the sale. The seller also acted as the solicitor handling the process, but unfortunately, the solicitor’s firm closed down, which caused significant delays even after the property was transferred to a new acting solicitor. In terms of the negotiations, Whitegates has no bearing on them; they are always subject to the seller’s decisions. I can see that the sellers chose not to negotiate on the price due to the number of other interested parties in the property. We did our best to communicate throughout this process, but due to the circumstances, there were communication gaps. Once it became clear that there were ongoing issues, we made the decision to terminate the agreement. However, weeks later, the acting solicitor contacted Whitegates to apologise for the situation and requested that we relist the property. When this happened, we were able to manage the sellers' expectations regarding value and made attempts to contact you to see if you were still interested. You then confirmed with Megan in our sales team you were no longer interested in the property. We strive to provide the best service possible and value constructive feedback to help improve our services. I have passed your review onto the team, and I can see that Debbie, our Director, will be in touch moving forward. Kind regards, Lydia Customer Success Team