Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate the opportunity to address them. Regarding the tap, we had an engineer inspect it and can confirm that there are no faults identified during the evaluation. If you are still experiencing any issues, please don’t hesitate to let us know, and we’ll be happy to investigate further. As for the window, we understand the inconvenience this may be causing. Since it is located on the third floor, resolving this requires scaffolding and a more extensive setup to ensure the work is completed safely and to the highest standard. As previously mentioned to you, we are actively discussing this with the landlord and will keep you updated on the progress. Please feel free to contact us directly if you have any further concerns or questions.