Following our sale we received outstanding support from Annie, however overall I wasn't completely satisfied with the service I received from In House and probably wouldn't have used them in hindsight. From the get go I had to chase to get the valuation sorted. Steve was apologetic about this though, and ended up doing both the valuation and photos. Following our sale I sent an email asking for some advice on onward purchases as it was our first time selling and still to this day haven't received a response, despite being assured the team would be on hand to answer any queries we may have about the process. The team were incredibly pushy about us using the recommended solicitors, which were unfortunately a lot more expensive than other solicitors. Even after we exchanged I was still met with criticism about not using the recommended solicitors. I would say if perhaps you are a more experienced or confident seller than myself In House would be a good agent to use.

Was looking at giving In House Estate Agents my business. Have recently sold my property and in a position to go in on a property for myself. Met Charlie, found him to lack any personality. Asked him questions about the property and all I got back was he didn’t know as he has only been with In House since May of this year. I understand we all have to start somewhere and build up your experience and knowledge. However, if I’m going to be spending large amounts of cash on a property I also expect someone who is competent and values my potential business. I’ve had a few telephone conversations regarding putting in offers for a property and not only has he made flippant off the cuff remarks (which would come from his arrogance) I have found him to be rude talking above me on phone conversations. Point to note, If I say I don’t want to deal with you as I honestly have no confidence in your knowledge, abilities and above all your professionalism, that should be respected. I had the cash to splash, and you turned me off with your arrogance. You actually did me a huge favour, by walking away and not giving you my business. Lesson to learn, don’t be rude and arrogant to potential buyers. Had I dealt with someone else, I would have put in a new offer. Want to make clear this is NOT a personal review against Charlie. This review is honest and reflects my experience with Charlie. Judging by other reviews of anything critical of in house estate agents, I expect an arrogant/un professional reply defending Charlie. It was his rudeness and arrogance that made me walk away. I hope this review highlights that he requires more training (judging by his linked in profile, he has not that much experience within estate agents) His lack of knowledge and professionalism was evident to see when we met at the viewing. He couldn’t answer many questions, then how do you expect me to want to deal with you further down the line of a potential purchase when you have limited knowledge and you blame that on just being at the company since May. Then when I tell you I want to deal with someone else you flatly refuse and tell me I have to deal with you and you only. That’s rude and arrogant, and that’s what lost you my potential business. Thank you, you done me a favour. Avoid this estate agents. Don’t recommend!

I rented a property managed by in-house and they tried to hold back part of my deposit claiming it is for freshening up of the property as well as mould damage. These claims were untrue and it’s amazing that I kept a detailed record or the property through photos and emails. We went through the dispute resolution and clearly I was in the right. Dishonesty is disgusting. Jon, honesty is the best policy.

This is the worse estate agents I have ever come across. Only 1 person seemed to know what was going on and that was Guy. Steer clear from this lot SorryNegativeResponsiveness, Quality, Professionalism, Value

I have tried multiple times to get in touch with this agency. At the end of last week I left a message with a gentleman called “Guy” - he said he has passed my information on to the rental team and Jon would call me back. I heard nothing from them, so I rang again and couldn’t get though so I left my contact information on their answer phone message system. I was keen to see a flat as I am separating with my wife so I need to move to something rather quickly. To ignore customers is a poor show!

Would have continued viewing with in house via Diane, if it wasnt for Oliver "The branch manager" who has an unwarranted over inflated ego you would perhaps expect of a property mogul or entrepreneur.