Hi Karen, we are very sorry you're feeling hard done by on this one. The Vendor opted to accept an offer from another buyer as they felt you werent moving the process along with any urgency. Our advise for any future offers you make (with us or any agency) would be to keep in regular communication with the office (we didnt hear from you for over a week once your offer was accepted), ensure the agency has you solicitor details asap (we didnt receive your solicitor details for 2 weeks after having your offer accepted). This way it proves to any Vendor selling their property you are committed to the sale from the early stages.