We were buying a property from sellers using Karl Tatler so we weren't actually their clients, but it was their Sales Prrogessor, Sarah, who really kept everything moving, was on top of all the moving parts of the purchase and chased people up when necessary. We were very grateful to have at least one person in the whole process that seemed engaged and proactive because our estate agent and solicitors certainly weren't! All of the staff at Karl Tatler with whom we dealt were friendly and professional.