We spoke to Karl Tatler along with other local estate agents, but the final factor that swayed us to Karl Tatler was a recommendation from a neighbour. The local branch manager came out to visit us and gave us all the information and details and shortly after agreeing to proceed with them the photographs & video were taken. There was one small problem with the video that went live in that the audio was not taken out to start with. We phoned to let them know and this was rectified and the lady who took the photos did phone to apologise. Mistakes happen but maybe it should just be checked. After that we were allocated Pippa who was lovely, kept us informed throughout the whole process, would always phone back if she missed our phone calls. The house was sold very quickly and the whole process has been so smooth. Once the property was sold we were allocated Di from the sales progression team to look after us. And again she was lovely, and great to deal with. Overall we would have no hesitation in using Karl Tatler and dealing with Pippa & Di again. Thank you