Dissapointed. I cannot see how you justify the charge seeing as we had to go out and find the properties we wanted to look at. We didn't receive any literature by post we always had to ask at the office. Very rarely were any of our telephone calls returned. We received bad advice on our initial mortgage meeting. We had to do all the running when being handled by the so called 'Progression Team'. The only member of the team that I felt comfortable dealing with was Keith who I feel was sorely let down by his team.