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Movenowproperties.com

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Avoid MoveNow! ALBION ST Firstly the property was not great at all, damp half of the bedroom. Walls was covered in holes. I put my hands up I wasn't going to raise these issues as I was just happy securing a place. But these things should have been rectified prior to moving in! I was advised the bedroom wall would dry once I had the heating on..I moved in and noted immediately the heating was not working, I was told that it was the energy provider issue and not there's so after chasing that I was told it was a fault within the property. This was week3 (Jan/Feb2017) I've never felt cold like it! I entered the property in week5 (still having no basic facilities as a legal requirement in the tenancy) gas was pouring from the back boiler. I called northern grid and they immediately cut the line which forced them to act as they had found a leak. Even the engineer from northern grid gave me a heater as he was disgusted how they could leave me 5weeks in the cold he felt. Not only at this point all my bedroom furniture started going mouldy from the damp!. 5months later same problem. Sat the heating wouldn't spark up, M.Now not open over weekend,so called them Mon to note this and I was told they would chase it up, nothing, Tues repeat. Weds I personally walked in and all times spoke to jamie ."il chase the landlord". Thurs I left it and waited til half 4 Fri before they closed again for the weekend and said right il get someone out and retain a receipt and knock it off the rent (spoke to nikki on this occasion) who said right they would send someone out but it'll cost me £65 if it's a small issue!! Guy came and said a part had gone and it would cost them to replace it but it wouldn't be today. Well they responded by sending someone else out "Mike" who noted the issue and temp fixed it and said he'd make the landlord aware it needs replacing. This was never fixed! Between this my first inspection I also noted to Jamie that there was a plank of wood size gap at side of bath that had been present since moving in but wasn't noticeable as they glued the linoe to the bath and only came apparent once walked on, I didn't bother chasing as Id already gave up with them. I finally chased it, i noted this to mike as well in June a month later after the inspection when he was doing the annual gas cert) and he said that they was issues in pretty much all the flat this landlord let's with faults,leaks. bearing in mind Mike is a contractor that they used and he never faulted the actual landlord as he got rapid response if he was to contact him directly however he wasn't complimentary to the estate agents, I must express this gap was getting worse and it was at least a good 6foot drop underground if the rotted planks gave way. Mike attended this and made no mistake in letting me know how useless this estate agents was and this would be the last job he'd do for them. He had a look and said pretty much the lot needed pulling out as the beams supporting the bath was crumbling and that I should cease to use the bath as it wasn't safe. I never saw Mike again once he advised what needed doing. A different guy came and just reboarded the gap!, Then having no hot water for the last 2weeks of renting in july a month late of renewal of the gas cecert legal requirement who condemned it! I have email correspondence of all this over the last month which I was advised to have evidence from EHO and Wakefield council. I will take this further they have the cheek to try to claim some of my deposit after making such improvements for a *free gift* that never worked as it froze or chilled the food not safe to store food in and I removed it for them. Clearly crooks to have probably known this and charge when it wasn't on the inventory check list, wouldn't mind it was probably left from the last tenant that they charged for removal and gave it to me as a free *gift* sums it up really. This is just a hindsight as to what you are expect if m.now are managing the property whether they want to pass the blame to the guy there managing for it not. Very professional

Reply from agent

Hello Emma I do apologise you are not happy with the service provided, however I can assure you that we have always acted as quickly as possibly with any issues within the property. I would like to advise that the wall was not damp, there had been an issue externally which was slightly affecting the wall. As soon as this issue was resolved, the wall had no issues. I apologise for the heating issue you have expressed, again, we acted as quickly as possible with obtaining quotes for the repairs to go ahead. As soon as you reported the hole within the bathroom, we had contractors to visit. Unfortunately, “Mick” did not want to do the job, therefore we sourced alternative contractors who booked to access and completed the work. The gas certificate towards the end of your tenancy was due to yourself not allowing access for the engineer to visit, therefore we had no alternative but to issue written notice as to when somebody would attend the property. Unfortunately, the fridge was noted on the photographic inventory and must not be removed from the property upon vacating. You did not advise us that the appliance was not working, but I apologise if this was the case. We were certainly not aware of this. Again, it is a shame your tenancy has ended in such a way.

Contact details
Sales Phone:

01924 249349

Lettings Phone:

01924 249349

Lettings Email:

info@movenowproperties.com

Opening hours
Monday-Friday: 08:00 - 19:00 Saturday: 10:00 - 16:00 Sunday: 10:00 - 16:00
Address

10 Rishworth Street, Wakefield, West Yorkshire, WF1 3BY, UK, WF1

Selling and Letting Properties throughout the Wakefield District Movenowlettings has been trading since 2008 specialising in selling and lettings throughout West Yorkshire. Our success is achieved by maintaining a professional friendly and reliable service. Selling and Letting executive homes, family homes, barn conversions, detached, semi detached, terraced, apartments and studios in the following areas: Wakefield Town centre, Ossett, Horbury, Gawthorpe, Stanley, Lofthouse, Outwood, HallGreen, Durkar, Normanton, Sandal, Walton, etc. <br><br> Established tradition and values <br> Movenowproperties is a highly focused company with a great desire to maintain the professional, efficient and courteous way that our business operates. We opened our office in 2008 and have established ourselves as the area's leading sales and letting agent. We are continually looking to improve every aspect of our business from customer service, staff development & training, understanding and embracing the very latest technology and the delivery of high quality property information. <br><br> High standard of professionalism / Peace of mind <br> Having over 25 years experience by Amanda Rickett (Company Director) and the team, our reputation has proved to be extremely successful. <br><br> We have a devoted team, striving for the best results for both Vendors, buyers, Landlords and Tenants. Each member achieving job satisfaction through growth of the business. <br><br> Our office opening times are: <br><br> 8:00am - 7:00pm Monday to Friday <br> 10.00am - 4:00pm Saturday & Sunday

Our team

Samantha Moate

Director

Jamie Manning

Amanda Rickett

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
NLA
Ombudsman Services
Residential Sales Redress Scheme and OFT Approved Code
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available