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Martin & Co Wakefield

A selection of reviews/testimonials by highest rating
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1.00 /5

I recently had a disappointing experience with this letting agents. After taking time out of my busy schedule and commuting 35 minutes for a house viewing, I arrived at the property only to wait for 15 minutes with no sign of an agent. When I called the office, I was informed that they had sent a text message confirming the appointment 15 minutes earlier. As I don't use my phone while driving, I had not received any notification. This lack of communication and consideration for customers' time is unacceptable. Customer service skills were clearly lacking in this situation. It is essential for businesses to understand that clients' time is valuable, and failing to communicate effectively can result in a negative experience. Unfortunately, based on this experience, I will not be using their services again. Improvement in communication and customer service is necessary for a better client experience.

Reply from agent

Good afternoon Kieren, We are sorry to hear that your recent experience did not meet your expectations. We would like to clarify that a text message was sent at 9:34 AM this morning to confirm your attendance, and a follow-up call was made at 1:17 PM, during which a voicemail was left and we can forward on the voice recording for the message left. Unfortunately, we did not receive a response to either message. We agree that time is valuable hence why we follow the procedure of an initial message on the morning of the viewing and a follow up call within the hour prior to the viewing. On your call to the office, we did ask you to hold the call and we would have tried our best to get an agent out to you although there had been no confirmation to which you informed us you were leaving the property. If you wish to discuss this further or would like to reschedule your viewing, please do call us on 01924 201457. Martin & Co Wakefield

Contact details
Sales Phone:

01924 201457

Sales Email:

wakefield@martinco.com

Lettings Phone:

01924 201457

Lettings Email:

wakefield@martinco.com

Opening hours
Monday-Friday: 09:00 - 05:30
Address

52 Northgate, Wakefield, West Yorkshire, WF1 3AN, North West, UK, WF1

Here at Martin & Co Wakefield, we're proud to provide specialist advice, guidance, and support across all areas of the residential property market to the people of Wakefield and surrounding areas. Father and son team, Monay and Jaspal Bhachu, have extensive knowledge of the local area having been brought up in neighbouring east Leeds. Both landlords themselves, they bring first-hand understanding of the needs of landlords and tenants, and alongside their dedicated and experienced team deliver a comprehensive service to buyers, sellers, tenants, and investors alike. With our wealth of experience across both lettings and sales, you can be confident of receiving the very highest standards of service from the Martin & Co Wakefield team at all times. Whether you have a property to sell in the area, or you are looking for a home to rent, please do get in touch as we'd be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Wakefield get you on the move.

Our team

Jaspal Bhachu

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Smart Viewing
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No memberships information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Smart Viewing
Social Media Campaign
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure