Unfortunately, I had a terrible experience at the hands of Manning Stainton. Having made an offer on a property, which was accepted pending mortgage approval, they decided to accept someone else's offer and didn't even have the courtesy to honour the acceptance of the offer. When I voiced my disappointment at how unethical that was, the manager accused me of accusing her of being unethical. I reiterated my issue was not with her but the unethical approach of the agency. I would not recommend them. anyone

They should answer the phone at all times And not when they want to also they never get back to you after an enquiry on a house

We had a viewing of the property today. When we arrived we have been told that the offer has been accepted already a day before. The vendor was really surprised that the agency didn't let us know about this fact. Just wasted the time by their lack of responsibility.

The most disgusting estate agent I have ever seen. The best you can do is to stay away from them, because this industry has no regulator, they can do anything they want won’t be banned, at most you can be compensated by Property Ombudsman My purchase was dealt by Deborah Cundill and Amy Hunt from Pudsey office, Leeds. I was set up extra conditions during the purchase. After my offer accepted I was required to pay my mortgage advisor, submit mortgage application, obtain lender valuation booked, then they can remove properties from market. Of course it’s on purpose to get my purchase failed. Their in house mortgage broker tried to charge me £700, which is not market price, of course I don’t want to. They raised all issues to get my purchase failed because they tried to sell to someone else. Even I’m a criminal, according to Consumer Law, you can’t set up different conditions for me. After I raised complaint, even more lies, such as my mortgage was residential, blaming on vendor, their employees are qualified etc. This industry has no regulator, how come your employees are qualified ? They even said I have mortgage problems. If I have why my another two purchase were completed? Their mortgage advisor tried to charge me £700, I don’t want to, then I have mortgage problems I called Property Ombudsman. They told me to raised complaint with them, and also said they can’t ban them, can only compensate me. If things can’t be resolved, I’ll sue them in court. I want to see how can them lie in court Because of no regulator they are not afraid of anything. They can do anything they want won’t be banned. You’d better stay away from them.

Booked a viewing on the phone for the following day and no one turned up to show me around the property. Nobody had phoned me to let me know that the property had apparently been sold and all viewings were cancelled.NegativeProfessionalism

Disgusting customer service experience. Definitely do not recommend this agent. Full of unprofessional, rude and patronising customer service associate. Wish I could rate it less than I star, as my experience was very disappointing.

Very unimpressed with buying a house through them, had issues upon moving in and the person I spoke to didn't seem interested in the slightest. They have never really apologised and also they have never called up to see how everything has gone how's the house etc.

Put an offer on a property no reply from manning stainton as to the result of offer found out on Rightmove the property was sold very unprofessional should of been notified either way don’t mind being out bid that’s all fair

had an appointment to view a property with one of their staff, we arrived at the appointed time, however there was no sign of anyone to show us round, after waiting 10 minutes, we had to phone the branch to find out where they were, as we had not had a courtesy call or any thing to say that they were going to be late. after talking to someone in the office, and was promised a call back it was a further 10 minutes before a call back was received, by this point I had become fed up and we had left. Apparently the reason for no one turning up was they had double booked the viewer at another property. very poor to almost non existent customer service.